EBG Premium Support

Calendar

Date	Description

Category

Code	Description

Process Stream

Code	Description	Category

Sub Category

Code	Description	Category	Process Stream

Complexity

Code	Description

Priority

Code	Description	Definition

SLA

Priority Code	Complexity	Response Time	Initial Assessment	Resolution Time	Total Days	Total Hours

Client Set-Up

Conference Ticket:

Allow Support Team to Create Ticket:

Allow Implem Ticket:

Allow Ticket Complexity:

Client Code:

Notes/Memo:

Support Schedule

ProcessStream	Shift	Time From	Time To	Breaktime From	BreakTime To	M	T	W	T	F	S	S	Valid From	Valid To

Status

Code	Description	OTH Code	OTH Description	SLA Status	View Type	Ticket Type